Skip to content
Call today! 1800 055 515.
  • Buy Turf
  • FAQs
  • Contact Us
Instant turf Victoria
  • Turf Varieties
    • Sir Walter DNA Certified Buffalo
    • TifTuf
    • Sir Grange
    • Eureka Premium VG Kikuyu
    • Nullarbor Couch
  • Lawn Care Products
    • Turf Varieties
    • Aftercare Products – All
    • Lawn Fertiliser
      • Liquid Lawn Fertiliser
    • Weed Control
    • Weed Prevention
    • Pest Control
    • Colourant
  • Guides
    • Types of Turf
    • Measure & Order
    • Site Preparation
    • Lay Turf
    • Lawn Care Guides
      • Mowing Guide
      • Fertilising Guide
      • Watering Guide
      • Seasonal Lawn Care
      • Weed Identification
  • Projects
    • Commercial
    • Our Turf Projects
      • Commercial
        • Holiday Parks
        • Parks and Gardens
        • Sporting Fields
        • Land Developments
      • Residential
    • Testimonials
  • About Us
    • Why Coolabah Turf
    • Careers
    • Community Sponsorship
    • Turf Delivery
    • Turf Warranty
  • Where To Buy
    • Buy Online
    • Areas We Service
    • Local Suppliers
    • Bunnings Warehouse
  • Blog
    • Vlog
    • Buy Turf
    • FAQs
    • Contact Us
  • BUY TURF
    FREE QUOTE
    Trade Portal

Delivery Terms & Conditions

Home » Delivery Terms & Conditions

TERMS AND CONDITIONS OF SALE FOR TURF DELIVERY AND TERMS OF PAYMENT:

Our full Terms & Conditions of Sale are available to download here.  A brief summary of key items is below.

  • Legal jargon: In the event the customer who originally placed the turf order, or the person placing the order on his or her behalf, find it necessary to cancel the order after our minimum 48hour cancellation period, such cancellation will only be accepted on the terms that the purchaser accept full responsibility for all expenses incurred thus far up to the time of cancellation. Plain English: If you order the turf and cancel it – and we have already cut it – you still have to pay for it.
  • Legal jargon: Any obligation to supply is entered into upon the express condition that Coolabah Turf will not be liable for delivery delays, which occur because of causes beyond its control. Plain English: If we get a flat tyre, or are held up with unexpected traffic delays – we might not be able to honour our original delivery time specified. We will however give you a courtesy to let you know if there is any changes that may inconvenient you.
  • Legal Jargon: Turf is a perishable product. Coolabah Turf will not accept any responsibility, or be held liable for any deterioration of turf quality due to delays with installation periods, or poor management on behalf of the recipient once the product is delivered. Plain English: make sure you arrange your time to be able to lay the turf on your selected day of delivery. Turf could discolour through heat up if it sits on the pallet for a longer than necessary period of time. The shelve life of turf will vary depending on the season. Ie – shorter shelf life in extreme temperatures.
  • Unless prior agreement is reached, the company undertakes to deliver and the customer to receive Coolabah Turf products at the kerbside. The delivery vehicle will only enter the job area to facilitate unloading at the customer’s own risk and responsibility and at the absolute discretion of the truck driver. Plain English: If you ask our driver to drive his forklift on your concrete driveway and he is concerned that the weight of the machine might crack or damage the surface – he may refuse to do so – or if you insist it will ‘’be O.K’’ – then any costs incurred to repair or replace subsequent damage will be at the cost to the home owner or landscape contractor – not Coolabah Turf.
  • Turf orders detailed on the face of the delivery docket and the corresponding pallet labels must be double checked by the customer on delivery. Coolabah Turf will not be held responsible if this check is not made prior to dispatch and leaving the jobsite. Plain English: Please double check the turf variety and quantity are as per your order while the truck driver is still on your property.
  • All turf must be paid for at the time of placing the order prior to it being harvested. The delivery driver will not accept personal cheques or cash on delivery unless prior arrangement is made with management. Credit accounts will only be offered to approved Coolabah customers. Plain English: We won’t cut the turf until it has been paid for.
  • Turf Availability is subject to change, and should there be a change to your requested delivery date, a member of the Coolabah Turf Team will be in contact with you.

Return and Refund Policy

Due to biosecurity safety – we do not offer a refund or returns system on any turf purchase. Please make sure your measurements are accurate when placing your order. Eg if you over order – you can not bring the turf back for a refund. If the turf quality or performance is of concern – please refer to our product warranty and great grass guarantee outlined above/or below – depends where they place it on the page.

Please check related information about:
ColourGuard lawn paint | Webisodes | Seasonal lawn care | Lawn mowing | Lawn Fertilising | Lawn irrigation | Weed Identification | Lawn without water | Lawn FAQ’s

Our turf varieties

Sir Walter DNA Certified Buffalo Grass
Sir Walter DNA Certified Buffalo Grass
» Buy Now
Sir Grange Grass
Sir Grange Zoysia
» Buy Now
2023-Varieties-EUREKA-VG
Eureka Premium VG Kikuyu Grass
» Buy Now
2023-Varieties-Nullarbor-Couch
Nullarbor Couch Grass
» Buy Now
2025-Varieties-TifTuf
TifTuf Bermuda Turf
» Buy Now

Got weeds?

Weed Control & Prevention

Get lawncare tips

Share the love

Aftercare products

J013351-shop-sir-walter-fertiliser-4kg-and-New-book-600px
4kg Bucket Fertiliser + Loving your lawn book
» Buy Now
J013351-shop-sir-walter-fertiliser-10kg-and-New-book-600px
10kg Fertiliser + love your lawn book
» Buy Now
All-purpose Weed Control 2L
LSA All Purpose Weed Control
» Buy Now
GO TO SHOP

Join our mailing list

Want to have the best looking lawn in the street? Sign up to our mailing list and receive seasonal lawn care tips from our Coolabah Turf professionals.

Connect with us

Facebook-f Instagram Linkedin Youtube
SEE OUR TURF

About Turf

  • Turf
  • Lawn Shop
  • Getting Started
  • Benefits of Turf
  • Ultimate Guide To Lawn Care & Lawn Maintenance
  • Turf
  • Lawn Shop
  • Getting Started
  • Benefits of Turf
  • Ultimate Guide To Lawn Care & Lawn Maintenance

Our Shop

  • Instant Turf
  • Aftercare Products
  • Delivery
  • Terms & Conditions
  • Instant Turf
  • Aftercare Products
  • Delivery
  • Terms & Conditions

Lawn Care

  • FAQs
  • Guides
  • Webisodes
  • How To Mow Your Lawn
  • Weed Identification Guide
  • FAQs
  • Guides
  • Webisodes
  • How To Mow Your Lawn
  • Weed Identification Guide

Seasonal Care

  • Turf Installation
  • ColourGuard
  • Lawn Watering Tips
  • Lawn Without Water
  • How & When To Fertilise Your Lawn
  • Turf Installation
  • ColourGuard
  • Lawn Watering Tips
  • Lawn Without Water
  • How & When To Fertilise Your Lawn

Local

  • Local Suppliers
  • Our Community
  • Happy Clients
  • Partners
  • Local Suppliers
  • Our Community
  • Happy Clients
  • Partners

Featured Products

Sir Walter DNA Certified Buffalo Grass
Sir Walter DNA Certified Buffalo Grass
BUY NOW
Sir Grange Grass
Sir Grange Zoysia
BUY NOW
  • Instant Turf
  • Turf Suppliers
  • Turf Farm
  • Turf Suppliers in Melbourne
  • Instant Turf in Melbourne
  • Instant Turf in Mornington Peninsula
  • Grass for Sale
  • Lawn for Sale
  • Grass Fertiliser
  • Lawn Fertiliser
  • Liquid Lawn Fertiliser
  • Buffalo Grass Fertiliser
  • Buy Turf Online
  • Turf Rolls & Turf Slabs
  • Eureka Kikuyu Turf
  • Sir Grange Zoysia Grass
  • Sir Walter Buffalo Grass
  • Tiftuf Bermuda Grass
Copyright © 2023 Coolabah Turf 
Privacy | Terms of Use | Popular Searches Hide Popular Searches
Proud member of LSA 
Designed, built and powered by Kingfisher
Digital Marketing by King Kong

Please call our team for next available delivery date.

Call 1800 055 515 to discuss your specific requirements…

Tiftuf is currently unavailable to order online.
Please contact us on 1800 055 515 to discuss your specific requirements…

Nullarbor Couch is currently unavailable to order online.
Please contact us on 1800 055 515 to discuss your specific requirements…

Sir Grange is currently unavailable to order online.
Please contact us on 1800 055 515 to discuss your specific requirements…

Scroll to Top